Global digital trends implemented in the airline industry

George Westerman

“When digital transformation is done right, it’s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.”

Did you know?

Here are some interesting facts we found out during our research

110 531 300

passengers at the biggest airport in the world in 2019

4 809 455

cargo loaded and unloaded tones at one airport in 2019

The case

The airline industry is vastly growing which makes technological advancement crucial for developing competitive advantages and simplifying and securing the customer journey. In a world where everyone owns a smart device, consumers require more digital services and expect digital convenience.

Understanding the customer journey step by step is crucial for the digital transformation of the airports. From the first interaction at the airport's gate to the passenger's arrival at the destination. Fortunately, there are certain solutions that can help the airline industry secure the digital advancement that their customers expect.

We, at SEPA Cyber Technologies, offer reliable and secure solutions such as eWallets, automated parking guidance systems, automated self-check-in and verification kiosks and augmented reality modules. With our white label solutions, we are capable of providing additional features matching our customers’ vision of the product.

SEPA Cyber's technological approach

The first stage of the airport's digital transformation is understanding the customer journey - step by step. After SEPA Cyber identified the customer needs we build a unique solution.

Digital wallet with extended functionalities

Automated parking guidance system

Automated self-check-in and verification kiosk

Augmented reality module

ATM software and hardware

Digitized baggage claim solution

Download the full use case